Damage Protection Plan (“Plan”) This risk underwritten accidental damage protection contract governs the support process for physical and fluid damages for under warranty smartphones (“Device”) sold by its manufacturer’s official sales channels/retailers in India & in its original packaging. This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition
Plan Term Benefits under this Plan begin when you (Customer, who is the User of the Device) purchase the Plan and ends on completion of Twelve months (365 Days) from date of purchase of the Plan (“Plan Term”).
This plan can be purchased only within 30 calendar days of the purchase of the Original Device
To register for the Plan and obtain your Plan Confirmation, download the Bharti Assist Care Mobile Application (“Bharti Assist Care App”) from Google Play Store / Apple Store on the Device you wish to register under the Plan. Register your Device for the Plan with the Activation Code sent to you to complete the activation formalities. The plan activation process (as described in Point 6) has to be completed within 30 calendar days of purchase of the Device.
The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the Registered”Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the Original Device
Two (2) damage repair instance per Registered Device (Up to the eligible Benefits Value, as described in point no. 4.3) is allowed during the term of the Plan. All subsequent Damage Repair Request if any, shall be considered for paid repair only
“Registered” Device The Device that was successfully registered under the Plan by following the activation process as required within 30 calendar days from the original purchase of the Device is termed as “Registered Device”
Customer The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s immediate relatives or the recipient of the Registered Device as a gift, can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
Benefits Value Maximum Benefits Value at any given point of time will be equivalent to the depreciated value of the Registered Device at the time of submitting the Damage Repair Request, less total sum of damage repair value from last Damage Repair Requests (if any) . Limit is two (2) repair instances of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request. There is a Processing Fee charged on approval of the Damage Repair Request as below