Cancellation & Refund

Cancellation & Refund

1. Cancellations will be considered only if the request is made within 48 hours of placing a service order. However, cancellation is possible only if the product has not been picked up by us / possible only if the service technician has not started his course in reaching you.

2. To cancel your order, kindly mail us at support@bigfix.in

3. In case of receipt of damaged or defective product, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same. This should be reported within 3 days of receipt of the product.

4. Our services are irreversible, we do not issue refunds once the order is accepted, repair performed and payment received.

5. Bigfix reserves all rights to cancel any service order for any reason. Orders may be cancelled for the following reasons:

• Location is not within our serviceable range.

• Errors in the details provided (us or customer).

• Problems identified by Credit and Fraud Avoidance department.

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